Murad

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Murad

Murad
Natacha
US
overall rating : 7
Natacha
US

Murad

overall rating : 7
DESCRIPTION

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PRODUCTS
REVIEWS (2)
Remy Sharp
JanettTue Mar 08 2022
JanettTue Mar 08 2022
I start by saying I do like the products I have received from Murad to date, however my recent purchase left me feeling less than happy with the company. I applied the offer code for the recent promotion (worth £92) and the code for a new customer. What I did not realised is that one code cancelled out the other. I ended up with £10 discount rather than the gift which is what i'd really wanted. After contacting customer services they sign posted me to the T&C's - fair enough but not in the sprit of things to my mind particularly as it wasnt clear at point of purchase one cancelled out the other.
Remy Sharp
ZoyaTue Mar 08 2022
ZoyaTue Mar 08 2022
Really poor customer service. Purchased a moisturiser which pilled, was sticky on texture and drying. Murad acknowledged that this batch had a ‘texture issue’ but would only replace once I had returned my original product to MURAD FREEPOST. Post office won’t accept this as an address and despite providing proof of purchase murad are still Insisting I return it via post for a replacement. Their communication is unhelpful and rude and quick to lay blame with the customer and deflect/ minimise the issue .Definitely wouldn’t purchase from them again.

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