Celine
DESCRIPTION
Celine is a well-known brand on the market. Make sure to check out the reviews and ratings for this brand by customers.
REVIEWS (2)
Shanon ScottWed Mar 16 2022
Shanon ScottWed Mar 16 2022
The phone number they have online does not work! Not a good sign. I bought a belt for my wife online and was told to take back to the store. I went to the galleria, paid to valet, waited in line at Celine in Houston for 25 minutes. Then the sales person tells me to return it online. Then online orders responded that I had to take it to the store! It would be really helpful if the had a phone number to call.
Donika HaaWed Mar 16 2022
Donika HaaWed Mar 16 2022
worst customer service experience ever. My husband ordered a belt for VDay. He forgot to add the unit number, he called immediately the next day to add the unit number and they said they did. Come valentines day the courier cannot deliver the package because of shipping details. Celine then goes to intercept the package to have it sent back to the warehouse. Instead of customer service connecting with the courier to get the package delivered with the right shipping details, they spent 40 mins on the phone to tell me that they would have it sent back to the warehouse and refunded. I would have to place an entirely new order. Incredibly rude on the phone and totally dismissed the issue. Worst experience ever and absolutely no thought for the customer. No wonder why theyre so behind in the luxury goods industry. Not how to run a business.